How can I check the status of my order?

In your customer account, you can access your order history to check the status of your orders. 

• On hold: your order has been registered and will be processed as soon as possible.
• Being processed: your order has not been dispatched because a problem is preventing it from being sent. The most common reason for this is that one or more products in the order are out of stock.
• Pending: the final payment stage has not been completed, so the order is not complete.
• Canceled: your order has been canceled.

Once your order has been dispatched, you will receive a dispatch confirmation email containing a postal tracking number. By clicking on the link provided, you can quickly access the delivery details.

In all cases, our customer service team is available by email: contact@kisskiss.ch to answer any questions you may have about the progress or status of your order.