Shipping & Delivery

Order tracking

• How can I check the status of my order?
• Why can't I track my order with the tracking number?

Shipping

• I haven't received any dispatch confirmation. What should I do now?
• What do KissKiss.ch discreet parcels look like?
• My parcel is damaged. What should I do?
• Do you ship abroad? What are the terms and conditions?

Delivery

• Can I collect my order directly from KissKiss.ch?
• What are the delivery costs?
• Until what time can I order to receive my parcel the next day?
• What delivery methods do you offer?
• Can I receive my order by poste restante or at a MyPost24 relay point?
• My parcel is marked as delivered, but I haven't received anything. What do I do now?

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