Why can't I pay with CembraPay ?

We are sorry to hear that you are unable to pay with CembraPay.

When payment by invoice fails, you will receive an error code explaining the reason for the failure. This may be due to the following reasons: 

• The billing address is not identical to the delivery address
• The delivery address contains typos or special characters not supported by our system
• You are not registered in their database or you have just moved house
• If you have ordered from us for the first time and have not yet paid your first invoice, it is necessary to pay your first invoice before you can recommend us.
• You are not solvent

To find out more about the problem with your order, you can contact CembraPay directly by e-mail: customer-care@cembrapay.ch or by telephone on +41 44 551 46 70 during their opening hours.