I haven't received all the items I ordered. What should I do?

We're sorry to hear that you haven't received all the items you ordered. There are several reasons for this: 

• Item ordered not in stock: 

If you have ordered an item that is not available from stock, we may have made a partial delivery of your order. Under the missing item, you will find an approximate delivery date. 

• Delivery error: 

If no item was out of stock at the time of your order, it may be that our logistics department forgot to add your ordered item. If this is the case, please contact us as soon as possible by e-mail at the following address: support@kisskiss.ch  

We apologize for any inconvenience caused.