My item is defective. What should I do?

We are sorry to hear that your item is faulty. For all defective products, please submit your return request within 3 days by e-mail to the following address: support@kisskiss.ch  

For products analysed as faulty by our support team and covered by the 2-year manufacturer's warranty, we undertake to systematically replace them with a new, identical item, unless this item is no longer available. In this case, we will offer you a credit note or a replacement product.

It is important to note that you are responsible for the cost of returning the item to us.